1. Who We Are

This website is operated by EASTERN AUTO L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. We export genuine auto spare parts to international B2B clients. This policy explains what information we collect through this website and how we use it.

2. Information We Collect

When you submit an enquiry or contact form we collect the details you provide: company name, contact person, email address, phone/WhatsApp number, country and city, business type, shipping details, uploaded inquiry files, and your message.

We also collect basic technical data (IP address, browser type) in standard server logs for security purposes.

3. How We Use Your Information

We use your information solely to respond to your enquiries, prepare quotations, process orders, arrange shipping and export documentation, and maintain our business relationship with you.

We do not sell, rent, or trade your information to third parties. We share it only with service providers directly involved in fulfilling your orders (e.g. shipping lines, couriers) and where required by law.

4. Data Retention

Enquiry and order records are retained for as long as needed to serve you and to meet legal, accounting, and audit requirements in the U.A.E. You may ask us to delete your enquiry data at any time where we have no legal obligation to keep it.

5. Cookies & Local Storage

This website uses minimal browser storage: your enquiry cart (the products you shortlist) is stored locally in your own browser and is not transmitted to us until you submit an enquiry. We do not use advertising or tracking cookies.

6. Your Rights & Contact

To access, correct, or delete your personal information, contact us at sales@eastern-auto.com or +971 58 567 8070. We will respond within a reasonable period.